I am writing to express my sincere thanks to your team for helping my wife and I exit from our timeshare. Our timeshare has been a huge source of frustration and embarrassment for almost 20 years and consequently we found it hard to get around do anything about it until most recently when we retained your company’s services.
I would like to acknowledge the overall diligence and efficiency of ECC staff members from the initial consultation from start to finish. Specifically, Steven John has been exemplary both in terms of his professionalism and also his overall guidance and support given throughout the process. He has always been super-responsive and efficient, providing precisely the right guidance at the right time. Also my experience up front with the initial consultation/contract meeting (Ricky Worthy) and subsequent on-boarding (Sharon McGrain) again was a very good customer experience from my side.
My only regret is that I did not do this sooner.