The clients initially purchased with a company called Sunterra Mijas sales S.L (now called Diamond Resorts Excursion S.L.). They disclosed a history of attempts to try and book what they were sold i.e. high-quality accommodation in high season only to be offered low season availability.
On arrival at the accommodation when booked, it was revealed the standard was of much lower quality also. The contract did not reveal the minimum legal requirements as per the Spanish law, what they had purchased and when they could use it.
After hearing all the facts, the contract was deemed null and void based on not disclosing the minimum legal requirements. The judge ordered Diamond to pay out £17,597 plus interest.