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  • 1-8777-962010
  • info@europeanconsumerclaims.com
  • 1-8777-962010
  • info@europeanconsumerclaims.com

Client Feedback

Although I am not across the finish line yet I would like to register my thanks to ECC for their assistance in helping me extricate myself from the Vistana Timeshare Program.

I have dealt with four people, all of whom have been polite and helpful at every turn. My thanks to Steven especially as he has taken me through the process and made it as easy as possible.

Mr H
Starwood Vacations - Vistana Fountains and St. Augustine, Orlando, USA
July 26th 2022

I would just like to thank you for all your support over the past few months regarding my timeshare relinquishment of Diamond points. You have always been available your advice has been excellent and finally I am free of the timeshare. Thank you once again.

Mr R
Diamond Resorts
July 26th 2022

Delighted with the final outcome and this would not have been possible without Steven’s input.

Mrs F
Diamond Resorts
July 18th 2022

Just wanted to say massive thank you for the service you and your company have provided me with over the last few months. You have been very professional throughout and all the advice that given me has enabled me to now be timeshare free. That now feels like a great weight has been lifted from me. Thank you again.

Mr W
Diamond Resorts
July 13th 2022

Thank you for all your assistance with terminating our time share. You and ECC got the situation taken care of quickly. We are so relieved to be done with this process.

Mr & Mrs G
Vacation Village at Parkway, Orlando, USA
July 12th 2022

With reference to ECC and particularly Steven John I would like to say that the service they provided has proven extremely successful and albeit a lengthy process they have never failed to respond to our questions and concerns regarding our time share relinquishment and have achieved the brilliant result with efficiency. Many thanks.

Mr S
Westgate Villas, Orlando, USA
July 6th 2022

First class explanation on their process and procedures with total back up on the Company. Very professional in every aspect in regard to our claim.

Diamond Resorts
June 23rd 2022

Ellie did a wonderful job at making me feel validated with the concerns I had and was very willing to he[p me find a solution. I’m very glad to be working with her through this process, she is a very professional and compassionate person.

Mrs T
Holiday Inn Las Vegas & Westgate Branson Woods, USA
June 15th 2022

I felt at ease talking with your advisor Alby who had a very good knowledge of the law both in the UK and Spain. I also found him reassuring over my problems. There was also no demand for payment immediately as had been the case with three previous companies I’ve had dealings with over this issue. I felt so much better afterwards. Thank you

Mrs Y
Diamond Resorts
June 10th 2022

David was very helpful, informal, and jolly which was a delight. He really knew his stuff and could sympathise with our situation.

Mr A
Diamond Resorts
June 10th 2022

Our timeshare has been a fantastic option for us as a family over nearly 30 years but we felt it was time to remove the enforced tie-in. With so many scam operations offering relinquishment, it was very reassuring to find a company with integrity that delivered exactly what they promised.

All staff I dealt with were friendly and helpful but special mention needs to go to Steven. His approach was exemplary. He was very professional and made each step in the process very clear. Replies to information provided or questions asked were very quick. He demonstrated outstanding organisation and efficiency skills that built a high level of reassurance and confidence that the relinquishment would happen quickly. Estimated conclusion of the process was anticipated at 5 or 6 months but was delivered in less than 2!

For others in a similar situation to ourselves, I would recommend both ECC and, in particular, Steven, to deliver the outcome that you want.

Mr T
Diamond Resorts
June 8th 2022

Jayne was absolutely lovely, very friendly and engaging and listened to us and then answered all our questions, checking out with the legal team if she needed to . She followed up our meeting by phone and email, as we are very busy, to make sure we were happy…we were!

Ms M
Marriott Vacation Club
May 24th 2022

Once again many thanks to Steven and yourself for services in the relinquishment of our 5 weeks of timeshare in Tenerife.

Mr & Mrs B
Diamond Resorts
May 20th 2022

Thank you for all your help with the termination of our timeshare.

You are so easy to work with, and you made me feel very confident through the entire journey. Even with the time difference I knew that you were going to be in touch with me quickly and that was a relief. I would recommend you to anyone I knew that was struggling with this issue.

Mrs G
Vacation Village at Parkway
May 16th 2022

Just a quick note to say thanks for the support you have given me over the last months in what has been a very difficult exit process to navigate. I think without your expert knowledge, clear and concise guidance, solid priorities and strong follow up, we would not be as close as we now are to getting the result we wanted. Diamond do not make it easy, so we are very grateful for what you have done for us. One final point is it doesn’t seem to matter what time of day or night the query is raised you are always accessible and extremely quick to respond, we appreciate it !

Mr S
Diamond Resorts
April 27th 2022

Thanks again for your assistance and service coverage, in helping escalating a resolution to at least take the ownership of the false sense of urgency contract of my back.

Wyndham Vacation Club
April 25th 2022

No pressure, very helpful, answered all our questions, could not ask for more helpful people, so so pleased that you we have spoken to ECC,

Diamond Resorts
April 13th 2022

I was introduced to ECC/M1 Legal by my sister. As joint members with Diamond Resorts for 16 years, the last few of which we experienced increasing levels of dissatisfaction with management fees and lack of availability but were at a loss as to how to change the situation. My sister initially made contact and suggested we investigate the services on offer. Whilst somewhat sceptical I agreed and we agreed to a meeting with an account manager, Alexander Roberts. Alex spend considerable time outlining the options available and were ECC/M1 could be of service to us. I felt that all the information provided was presented in an extremely professional, sympathetic and understanding manner resulting in agreeing for them to act on our behalf. Whilst it is still early days I feel very positive that we will have a successful outcome.

Mr D
Diamond Resorts
April 7th 2022

We no longer need to worry about paying the annual maintenance charges but also freeing us from a contract that could even have been forced on our inheritors.

Mrs P
Vacation Village at Bonaventure
April 3rd 2022

Thank you very much for the invaluable help, guidance and advice you have given my wife and me over the last two years as we went through the process of relinquishing our time share ownership in Royal Holiday. It is a great relief that we have finally managed to relinquish our commitment and bring things to a successful conclusion.

Mr & Mrs N
Royal Holidays Mexico
April 1st 2022

We had found ourselves in a bad situation due to unscrupulous and dishonest behavior of a scammer. Looking for help we discovered ECC. We have found ECC and in particular Robert to be friendly, considerate and extremely generous with their time, effort and knowledge. We feel now to be on the right track and have every confidence in the efforts that ECC have and will make on our behalf.

Mr & Mrs H
Diamond Resorts
March 22nd 2022

Phillip James was very understanding of my stress at having been scammed. He was very professional in explaining how this could be addressed and how it was possible to get legal termination of my membership of a timeshare company. He also explained how compensation could be claimed for the timeshare agreements illegally sold to us. I am very grateful for his help and for putting my mind at ease.

Mrs G
Diamond Resorts
March 11th 2022

We literally couldn’t believe it when we received an email from Diamond stating that they would terminate out points, I would advise anybody wanting to terminate their timeshare points to contact ECC immediately.

Mr S
Diamond Resorts
February 17th 2022

I would like to say thanks for your help during this process – all communication has been timely, and Professional & I must mention I have been impressed with your “straight to the point” manner in our conversations and in your email instructions.

Thanks again ECC

Mr W
Grand View Las Vegas
January 26th 2022

Liam was so good at explaining how it all works We would advise anyone wanting to sort out their time share to contact ECC

Mr F
Diamond Resorts
January 16th 2022

On our behalf your advice and guidance helped us obtain the result we trusted ECC to obtain and within 6 months to get us out of our Timeshare Contract with Vacation Village in Kissimmee Florida.

To the end Daily Management Inc made matters problematical for us by issuing a maintenance fee demand for $1,097 for 2022 and yet filed the documents on 30th December 2021 in the Osceola County to gain maximum taxation effect in the knowledge that we had notified them of the our wish to be released from Ownership.

Throughout the Covid Pandemic when we could not travel to the USA, the Vacation Village Owners Association refused to offer any reduction in the advance payment of 2 years fees or, given our age and circumstances, we now have peace of mind with our Estate planning.

Best wishes

Mr & Mrs P
Vacation Village Florida
January 14th 2022

Thank you for all your help and professionalism in assisting us with getting rid of our timeshare. You have always been very prompt in your response to any query and clear and succinct with instructions.

Mrs B
Vacation Village at Parkway
January 14th 2022

Thank you so very much for arranging the setting up and completion of the termination of our timeshare with Marriott Hotels. You and ECC have been excellent in talking us through the many complex and what might have been without your help, a very stressful situation. I don’t think we could have done it without you. We will certainly recommend the very thorough and diligent way you and ECC have helped resolve our problem with divesting our timeshare. Thank you so much

Mr & Mrs E
Marriott Vacation Club
January 12th 2022

Being one of the many hundreds of time share owners trying to cancel my membership with Diamond International and continually failing you can imagine how sceptical I was having lost large amounts of money to bogus companies and solicitors when I was recommended to ECC. After going through the various online meetings I was assigned to Steven and despite having the odd panic never doubted your commitment to get my wife and I out of our timeshare agreement. You kept us informed at all times on what was happening, had office staff that were easy to contact when you were busy and never left us feeling we were again being ripped off. The ownership cancellation email came through just as you anticipated infact, I happened to be in the local hospital with my wife when I read the email on my phone and couldn`t resist a small whop of delight which caused a few people to laugh.

Thank you so much for your help, perseverance, honesty and understanding in sorting the cancellation and I can only apologize if I came across negative when we first talked. Wishing you all the best, thank you once more.

Mr F
Diamond Resorts
January 8th 2022

My husband and I were very pleased with the help and advice given to us by your representative Steven. He was very helpful and patient with the information and instructions that was required for the processing and completion of documents that was needed for the job at hand. He was always pleasant and professional at all times during our calls and emails.

Mr & Mrs M
Bahia Principe Privilege Club
January 5th 2022

Very thorough, very professional and very friendly. Would highly recommend the company to others

Miss H
Diamond Resorts
December 15th 2021

Since employing ECC to complete our removal from our Timeshare Nightmare Steven has driven the procedure in a most professional manner. He has always pushed both my wife and I to obtain the required information to ensure this procedure was both successful and as painless as possible.

This now appears to be in its final phase and would like to thank Steven for all his efforts in achieving this with minimal fuss.

Thanks again and I will no doubt pass on your details to anyone else requiring your most professional services

Mr N
Diamond Resorts
December 14th 2021

My wife and I would like to say thanks to you for all your assistance in dealing with the relinquishment of our timeshare holdings at Diamond and Kingfisher resorts. With our age, health and Covid it was becoming increasingly difficult to travel as we have in the past.

The financial burden of increasing annual maintenance fees now a thing of the past means we can relax in our retirement without worrying for the future.

Thank you ECC for your guidance in all matters.

Mr & Mrs P
Diamond Resorts
December 13th 2021

A professional service received with supportive advice given to help reach a successful conclusion to resolving an ongoing timeshare situation. Contact is great and expertise from Senior Account Manager in this area is most reassuring.

Mrs C
Westgate Lakes
November 26th 2021

A company that does what it says it can.

Mr G
Diamond Resorts
November 24th 2021

So professional, explained everything step by step, made it very easy for me to understand, so nice to deal with a company that cares about you and not your money. Thank you so much.

Mr L
Westgate, Florida
November 18th 2021

Thank you for overseeing our application to relinquish our Phuket week. It is good to be rid of it.

Mr S
Marriott Vacation Club
October 23rd 2021

Thank you Steven for all your help and patience talking me through everything

Mrs E
Marriott Vacation Club
October 20th 2021

Thanks for all your help through this complicated process. I wouldn’t have got it done as quickly without your help and your timely prompts, via e-mail. You were both great, thanks again.

Mr W
Vistana
October 7th 2021

Thank you for your assistance in dealing with the relinquishment of my timeshares. It’s a big weight of mine and my wife’s back now, not having to pay for something we no longer need.

Mr & Mrs G
Diamond Resorts
October 6th 2021

Thanks for coming back so quickly on this, it’s reassuring to know that you always have the customers best interests at heart

Mr K
Diamond Resorts USA
September 27th 2021

We would strongly recommend others in the same situation we found ourselves in to contact ECC.

Mr S
Diamond Resorts
September 21st 2021

We are happy with the final outcome and the way ECC guided us through the process and I would recommend them to anyone else in a similar position. I would like to say a few more words about Steven as he was the only one out of all the contacts whom we had more communication with. He was very prompt in replying to questions and worded his communication in a clear and unambiguous way. He was an ally in what appeared to the uninitiated a very confusing and daunting scenario. I’m sure we would not have concluded our quest without his clearly experienced input and support.

Mr & Mrs R
Diamond Resorts
September 15th 2021

Just to say thanks for the excellent service you and your company has provided in exiting my timeshare. Your instructions were very clear and your made it stress free. The company has an excellent system to pay the fees. I would like to give thanks to the whole team, from first contact to yourself.

Mr C
Oasis Lakes
September 15th 2021

Many thanks for your help in this matter. I am very appreciative of how you have conducted things, in particular, achieving the result within the time frame you set out initially. All at ECC have performed absolutely in line with the indications we were given during our initial and subsequent discussions with the various members of staff involved.

Mr B
Diamond Resorts
September 14th 2021

I have now received my authorised Release Document from Festiva relinquishing our ownership of the timeshare in Vacation Villas. I am grateful for your help in securing this. This Timeshare has been an expensive and worthless investment for us. Never again

Mr N
Vacation Villas Fantasy World, Florida
September 2nd 2021

Although the process took much longer than expected, it was completed successfully, and Steven himself was helpful and informative throughout, offering us timely advice as appropriate.

Mr B
Diamond Resorts
July 30th 2021

Just to say a HUGE ‘thank you’ for all Your kind and helpful advice and assistance, Steven did a wonderful job and got us freed from Diamond Resorts

Mr. & Mrs. C
Diamond Resorts
June 9th 2021

My wife and I would like to thank you and your team for getting these 2 properties transferred and completed as you agreed and in record time. The transactions and paperwork has been handled by you without any complications and a lot smoother than we had been lead to believe would be the case. Thank you again and we would be happy to recommend your services to other users.

Mr. B
Sheraton Vistana springs Resort & Paimetto Myrtle Beach USA
June 9th 2021

I just wanted to say that Steven has been a great help in advising me as to what needed to be done to relinquish our Timeshare in Florida. His emails are precise and to the point directing me how to deal with the American company responsible for the relinquishment. Subject to no hiccups in the USA this will hopefully be completed very shortly.

Mrs M
Buena Vista Florida USA
May 28th 2021

Yesterday, by email I received a confirmation letter from Diamond to say that our ownership has now been foreclosed and our rights of ownership have ceased. Also we no longer have any responsibility for management charges for the two weeks that we owned.
I would very much like to thank Steven for his hard work and advice throughout the last month and in achieving our goal of relinquishment. My wife and I are delighted to have been released from this timeshare contract. Many thanks Steven!!

Mr P
Diamond Resorts
May 20th 2021

Steven was extremely knowledgeable and told us exactly how the process would work when surrendering my points with Diamond Resorts and word for word, what he said happened. Very quick process with a very satisfactory outcome.

Ms. P
Diamond Resorts
May 19th 2021

Just a few words to record my satisfaction with the service you provided in being able to terminate the agreement entered into with Hilton Grand Vacations. I had originally engaged Sarah Waddington Solicitors to do this but after about five years of doing little and not achieving the objective, I agreed to take up your promise to get me out of the HGV agreement in three months.
Thankfully you did achieve the objective in three months and I was very grateful. I therefore recommend your service to anyone with a similar problem.

Mr. Y
Hilton Grand Vacations USA
May 19th 2021

To everyone at ECC and Steven, thank you very much for your impressive relinquishment of our timeshare in the UK and the USA. I have been amazed at the speed, communication in relieving of the persistent worry paying maintenance fees. I would recommend them to anyone in the same position as us. Use ECC, I found out about them via a Radio 4 interview for the BBC online.

Ms. West
Seasons UK and Westgate USA
May 18th 2021

I am writing to let you know that we have today received formal confirmation that our Diamond membership has been terminated. THANK YOU!

Mr P
Diamond Resorts
May 12th 2021

Thank you for all your help through this arduous process. You kept us informed via timely emails and telephone calls throughout out the whole journey.

Mr N
Vacation Villas Fantasy World 2 (Florida)
May 10th 2021

My wife and I are totally delighted to hear that we are now free of the contract with Diamond Resorts. The entire customer journey with ECC was seamless from start to finish and our team were highly professional and very polite in how they deal with us. We have been in this contract for over 30 years and had no idea that it had some unenforceable terms within it. We are deeply relieved and can now move on and go on holiday with whoever we choose. We have no hesitation in recommending your services to others. Our special thanks go to Steven John who has produced the goods just like he said he would.

Mr & Mrs B
Diamond Resorts
May 6th 2021

Dear Steven – we just wish to convey our gratitude and thanks for your professional and prompt service in helping us to relinquish our time share ownership. We thought that there was no way out of this arrangement, but you have showed us that there is a way out, which we have followed, and are just waiting for matters to be finalised once and for all. Thanks once again,

Mr & Mrs E
Marriott Vacation Club
March 13th 2021

Since I was widowed It has been an uphill struggle to reach this point but I would like to  thank you for all your assistance in helping me finally relinquish my timeshare.

If I should meet anyone else in the same situation, I will certainly recommend you and your company, as it has taken far less time than I had envisaged and a great weight has been lifted off my shoulders.  I do hope you are  able to continue to assist people who have found themselves in this difficult situation and I wish you all the best in the future.

Mrs O
Vacation Village
July 14th 2020

Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership.  I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.

Mrs C
Diamond Resorts
June 2nd 2020

Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership.  I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.

Mrs C
Diamond Resorts
June 2nd 2020

I would like to express my gratitude and appreciation for all the work and advice you have provided with Westgate and the timeshare.

Thank you very much for your professionalism during this time.

Mrs R
Westgate Resorts
May 17th 2020