To many timeshare owners the idea of making a compensation claim can be fraught with questions:
Do I qualify? Was I really mis-sold, or am I being greedy to seek compensation? Am I making a fuss over nothing? Sure, the timeshare companies ignored some rules, but was it that big a deal? Is it complicated? How long will it all take? How much does it cost? How do I avoid scams? Which firms are most experienced?
Because many timeshare owners share the same concerns and reservations about whether they should make a compensation claim, we decided it would be useful to speak with a recent European Consumer Claims (ECC) client.
Andrew Rees has kindly agreed to share his experience with our readers in the below interview.