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Client Feedback

Client Feedback

At European Consumer Claims (ECC) we are passionate about customer service and we are always delighted to receive feedback from the people we help…

I would like to express my gratitude and appreciation for all the work and advice you have provided with Westgate and the timeshare.

Thank you very much for your professionalism during this time.

Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership.  I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.

Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership.  I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.

Since I was widowed It has been an uphill struggle to reach this point but I would like to  thank you for all your assistance in helping me finally relinquish my timeshare.

If I should meet anyone else in the same situation, I will certainly recommend you and your company, as it has taken far less time than I had envisaged and a great weight has been lifted off my shoulders.  I do hope you are  able to continue to assist people who have found themselves in this difficult situation and I wish you all the best in the future.

Sean was very clear and concise in his explanation of how the company worked, the lawyers it worked with and how the relinquishment of our time share in the US would proceed.

Dear Steven – we just wish to convey our gratitude and thanks for your professional and prompt service in helping us to relinquish our time share ownership. We thought that there was no way out of this arrangement, but you have showed us that there is a way out, which we have followed, and are just waiting for matters to be finalised once and for all. Thanks once again,

My wife and I are totally delighted to hear that we are now free of the contract with Diamond Resorts. The entire customer journey with ECC was seamless from start to finish and our team were highly professional and very polite in how they deal with us. We have been in this contract for over 30 years and had no idea that it had some unenforceable terms within it. We are deeply relieved and can now move on and go on holiday with whoever we choose. We have no hesitation in recommending your services to others. Our special thanks go to Steven John who has produced the goods just like he said he would.

Thank you for all your help through this arduous process. You kept us informed via timely emails and telephone calls throughout out the whole journey.

I am writing to let you know that we have today received formal confirmation that our Diamond membership has been terminated. THANK YOU!

To everyone at ECC and Steven, thank you very much for your impressive relinquishment of our timeshare in the UK and the USA. I have been amazed at the speed, communication in relieving of the persistent worry paying maintenance fees. I would recommend them to anyone in the same position as us. Use ECC, I found out about them via a Radio 4 interview for the BBC online.

Just a few words to record my satisfaction with the service you provided in being able to terminate the agreement entered into with Hilton Grand Vacations. I had originally engaged Sarah Waddington Solicitors to do this but after about five years of doing little and not achieving the objective, I agreed to take up your promise to get me out of the HGV agreement in three months.
Thankfully you did achieve the objective in three months and I was very grateful. I therefore recommend your service to anyone with a similar problem.

Steven was extremely knowledgeable and told us exactly how the process would work when surrendering my points with Diamond Resorts and word for word, what he said happened. Very quick process with a very satisfactory outcome.

Yesterday, by email I received a confirmation letter from Diamond to say that our ownership has now been foreclosed and our rights of ownership have ceased. Also we no longer have any responsibility for management charges for the two weeks that we owned.
I would very much like to thank Steven for his hard work and advice throughout the last month and in achieving our goal of relinquishment. My wife and I are delighted to have been released from this timeshare contract. Many thanks Steven!!

I just wanted to say that Steven has been a great help in advising me as to what needed to be done to relinquish our Timeshare in Florida. His emails are precise and to the point directing me how to deal with the American company responsible for the relinquishment. Subject to no hiccups in the USA this will hopefully be completed very shortly.

My wife and I would like to thank you and your team for getting these 2 properties transferred and completed as you agreed and in record time. The transactions and paperwork has been handled by you without any complications and a lot smoother than we had been lead to believe would be the case. Thank you again and we would be happy to recommend your services to other users.

Just to say a HUGE ‘thank you’ for all Your kind and helpful advice and assistance, Steven did a wonderful job and got us freed from Diamond Resorts

Although the process took much longer than expected, it was completed successfully, and Steven himself was helpful and informative throughout, offering us timely advice as appropriate.

I have now received my authorised Release Document from Festiva relinquishing our ownership of the timeshare in Vacation Villas. I am grateful for your help in securing this. This Timeshare has been an expensive and worthless investment for us. Never again

Many thanks for your help in this matter. I am very appreciative of how you have conducted things, in particular, achieving the result within the time frame you set out initially. All at ECC have performed absolutely in line with the indications we were given during our initial and subsequent discussions with the various members of staff involved.

Just to say thanks for the excellent service you and your company has provided in exiting my timeshare. Your instructions were very clear and your made it stress free. The company has an excellent system to pay the fees. I would like to give thanks to the whole team, from first contact to yourself.

We are happy with the final outcome and the way ECC guided us through the process and I would recommend them to anyone else in a similar position. I would like to say a few more words about Steven as he was the only one out of all the contacts whom we had more communication with. He was very prompt in replying to questions and worded his communication in a clear and unambiguous way. He was an ally in what appeared to the uninitiated a very confusing and daunting scenario. I’m sure we would not have concluded our quest without his clearly experienced input and support.

We would strongly recommend others in the same situation we found ourselves in to contact ECC.

Thanks for coming back so quickly on this, it’s reassuring to know that you always have the customers best interests at heart

Thank you for your assistance in dealing with the relinquishment of my timeshares. It’s a big weight of mine and my wife’s back now, not having to pay for something we no longer need.

Thanks for all your help through this complicated process. I wouldn’t have got it done as quickly without your help and your timely prompts, via e-mail. You were both great, thanks again.

Thank you Steven for all your help and patience talking me through everything

Thank you for overseeing our application to relinquish our Phuket week. It is good to be rid of it.

So professional, explained everything step by step, made it very easy for me to understand, so nice to deal with a company that cares about you and not your money. Thank you so much.

A company that does what it says it can.

A professional service received with supportive advice given to help reach a successful conclusion to resolving an ongoing timeshare situation. Contact is great and expertise from Senior Account Manager in this area is most reassuring.

My wife and I would like to say thanks to you for all your assistance in dealing with the relinquishment of our timeshare holdings at Diamond and Kingfisher resorts. With our age, health and Covid it was becoming increasingly difficult to travel as we have in the past.

The financial burden of increasing annual maintenance fees now a thing of the past means we can relax in our retirement without worrying for the future.

Thank you ECC for your guidance in all matters.

Since employing ECC to complete our removal from our Timeshare Nightmare Steven has driven the procedure in a most professional manner. He has always pushed both my wife and I to obtain the required information to ensure this procedure was both successful and as painless as possible.

This now appears to be in its final phase and would like to thank Steven for all his efforts in achieving this with minimal fuss.

Thanks again and I will no doubt pass on your details to anyone else requiring your most professional services

Very thorough, very professional and very friendly. Would highly recommend the company to others

Being one of the many hundreds of time share owners trying to cancel my membership with Diamond International and continually failing you can imagine how sceptical I was having lost large amounts of money to bogus companies and solicitors when I was recommended to ECC. After going through the various online meetings I was assigned to Steven and despite having the odd panic never doubted your commitment to get my wife and I out of our timeshare agreement. You kept us informed at all times on what was happening, had office staff that were easy to contact when you were busy and never left us feeling we were again being ripped off. The ownership cancellation email came through just as you anticipated infact, I happened to be in the local hospital with my wife when I read the email on my phone and couldn`t resist a small whop of delight which caused a few people to laugh.

Thank you so much for your help, perseverance, honesty and understanding in sorting the cancellation and I can only apologize if I came across negative when we first talked. Wishing you all the best, thank you once more.

Thank you so very much for arranging the setting up and completion of the termination of our timeshare with Marriott Hotels. You and ECC have been excellent in talking us through the many complex and what might have been without your help, a very stressful situation. I don’t think we could have done it without you. We will certainly recommend the very thorough and diligent way you and ECC have helped resolve our problem with divesting our timeshare. Thank you so much

Thank you for all your help and professionalism in assisting us with getting rid of our timeshare. You have always been very prompt in your response to any query and clear and succinct with instructions.

On our behalf your advice and guidance helped us obtain the result we trusted ECC to obtain and within 6 months to get us out of our Timeshare Contract with Vacation Village in Kissimmee Florida.

To the end Daily Management Inc made matters problematical for us by issuing a maintenance fee demand for $1,097 for 2022 and yet filed the documents on 30th December 2021 in the Osceola County to gain maximum taxation effect in the knowledge that we had notified them of the our wish to be released from Ownership.

Throughout the Covid Pandemic when we could not travel to the USA, the Vacation Village Owners Association refused to offer any reduction in the advance payment of 2 years fees or, given our age and circumstances, we now have peace of mind with our Estate planning.

Best wishes

Thank you for all your help and professionalism in assisting us with getting rid of our timeshare. You have always been very prompt in your response to any query and clear and succinct with instructions.

On our behalf your advice and guidance helped us obtain the result we trusted ECC to obtain and within 6 months to get us out of our Timeshare Contract with Vacation Village in Kissimmee Florida.

To the end Daily Management Inc made matters problematical for us by issuing a maintenance fee demand for $1,097 for 2022 and yet filed the documents on 30th December 2021 in the Osceola County to gain maximum taxation effect in the knowledge that we had notified them of the our wish to be released from Ownership.

Throughout the Covid Pandemic when we could not travel to the USA, the Vacation Village Owners Association refused to offer any reduction in the advance payment of 2 years fees or, given our age and circumstances, we now have peace of mind with our Estate planning.

Best wishes

Liam was so good at explaining how it all works We would advise anyone wanting to sort out their time share to contact ECC

Liam was so good at explaining how it all works We would advise anyone wanting to sort out their time share to contact ECC

I would like to say thanks for your help during this process – all communication has been timely, and Professional & I must mention I have been impressed with your “straight to the point” manner in our conversations and in your email instructions.

Thanks again ECC

I would like to say thanks for your help during this process – all communication has been timely, and Professional & I must mention I have been impressed with your “straight to the point” manner in our conversations and in your email instructions.

Thanks again ECC

We literally couldn’t believe it when we received an email from Diamond stating that they would terminate out points, I would advise anybody wanting to terminate their timeshare points to contact ECC immediately.

We literally couldn’t believe it when we received an email from Diamond stating that they would terminate out points, I would advise anybody wanting to terminate their timeshare points to contact ECC immediately.

Just a few words to record my satisfaction with the service you provided in being able to terminate the agreement entered into with Hilton Grand Vacations. I had originally engaged Sarah Waddington Solicitors to do this but after about five years of doing little and not achieving the objective, I agreed to take up your promise to get me out of the HGV agreement in three months.

Thankfully you did achieve the objective in three months and I was very grateful. I therefore recommend your service to anyone with a similar problem.

I have now received my authorised Release Document from Festiva relinquishing our ownership of the timeshare in Vacation Villas. I am grateful for your help in securing this. This Timeshare has been an expensive and worthless investment for us. Never again

Thank you so very much for arranging the setting up and completion of the termination of our timeshare with Marriott Hotels. You and ECC have been excellent in talking us through the many complex and what might have been without your help, a very stressful situation. I don’t think we could have done it without you. We will certainly recommend the very thorough and diligent way you and ECC have helped resolve our problem with divesting our timeshare. Thank you so much

Phillip James was very understanding of my stress at having been scammed. He was very professional in explaining how this could be addressed and how it was possible to get legal termination of my membership of a timeshare company. He also explained how compensation could be claimed for the timeshare agreements illegally sold to us. I am very grateful for his help and for putting my mind at ease.

We had found ourselves in a bad situation due to unscrupulous and dishonest behavior of a scammer. Looking for help we discovered ECC. We have found ECC and in particular Robert to be friendly, considerate and extremely generous with their time, effort and knowledge. We feel now to be on the right track and have every confidence in the efforts that ECC have and will make on our behalf.

Thank you very much for the invaluable help, guidance and advice you have given my wife and me over the last two years as we went through the process of relinquishing our time share ownership in Royal Holiday. It is a great relief that we have finally managed to relinquish our commitment and bring things to a successful conclusion.

We no longer need to worry about paying the annual maintenance charges but also freeing us from a contract that could even have been forced on our inheritors.

I was introduced to ECC/M1 Legal by my sister. As joint members with Diamond Resorts for 16 years, the last few of which we experienced increasing levels of dissatisfaction with management fees and lack of availability but were at a loss as to how to change the situation. My sister initially made contact and suggested we investigate the services on offer. Whilst somewhat sceptical I agreed and we agreed to a meeting with an account manager, Alexander Roberts. Alex spend considerable time outlining the options available and were ECC/M1 could be of service to us. I felt that all the information provided was presented in an extremely professional, sympathetic and understanding manner resulting in agreeing for them to act on our behalf. Whilst it is still early days I feel very positive that we will have a successful outcome.

No pressure, very helpful, answered all our questions, could not ask for more helpful people, so so pleased that you we have spoken to ECC,

Thanks again for your assistance and service coverage, in helping escalating a resolution to at least take the ownership of the false sense of urgency contract of my back.

Just a quick note to say thanks for the support you have given me over the last months in what has been a very difficult exit process to navigate. I think without your expert knowledge, clear and concise guidance, solid priorities and strong follow up, we would not be as close as we now are to getting the result we wanted. Diamond do not make it easy, so we are very grateful for what you have done for us. One final point is it doesn’t seem to matter what time of day or night the query is raised you are always accessible and extremely quick to respond, we appreciate it !

Thank you for all your help with the termination of our timeshare.

You are so easy to work with, and you made me feel very confident through the entire journey. Even with the time difference I knew that you were going to be in touch with me quickly and that was a relief. I would recommend you to anyone I knew that was struggling with this issue.

Once again many thanks to Steven and yourself for services in the relinquishment of our 5 weeks of timeshare in Tenerife.

Jayne was absolutely lovely, very friendly and engaging and listened to us and then answered all our questions, checking out with the legal team if she needed to . She followed up our meeting by phone and email, as we are very busy, to make sure we were happy…we were!

David was very helpful, informal, and jolly which was a delight. He really knew his stuff and could sympathise with our situation.

I felt at ease talking with your advisor Alby who had a very good knowledge of the law both in the UK and Spain. I also found him reassuring over my problems. There was also no demand for payment immediately as had been the case with three previous companies I’ve had dealings with over this issue. I felt so much better afterwards. Thank you

Ellie did a wonderful job at making me feel validated with the concerns I had and was very willing to he[p me find a solution. I’m very glad to be working with her through this process, she is a very professional and compassionate person.

First class explanation on their process and procedures with total back up on the Company. Very professional in every aspect in regard to our claim.

With reference to ECC and particularly Steven John I would like to say that the service they provided has proven extremely successful and albeit a lengthy process they have never failed to respond to our questions and concerns regarding our time share relinquishment and have achieved the brilliant result with efficiency. Many thanks.

Thank you for all your assistance with terminating our time share. You and ECC got the situation taken care of quickly. We are so relieved to be done with this process.

Just wanted to say massive thank you for the service you and your company have provided me with over the last few months. You have been very professional throughout and all the advice that given me has enabled me to now be timeshare free. That now feels like a great weight has been lifted from me. Thank you again.

Delighted with the final outcome and this would not have been possible without Steven’s input.

I would just like to thank you for all your support over the past few months regarding my timeshare relinquishment of Diamond points. You have always been available your advice has been excellent and finally I am free of the timeshare. Thank you once again.

Although I am not across the finish line yet I would like to register my thanks to ECC for their assistance in helping me extricate myself from the Vistana Timeshare Program.

I have dealt with four people, all of whom have been polite and helpful at every turn. My thanks to Steven especially as he has taken me through the process and made it as easy as possible.

Many thanks for your help in navigating my way through disposing of my timeshare. Your Irish lilt was always reassuring, and it happened as you predicted. I am delighted to have one less thing to pay for as the price of everything is surging.

After sadly losing my wife, I had no desire to use my timeshare in Florida and didn’t know how to terminate it, after reading reviews about ECC, I nervously gave them a call, they took time and talked me through every step reassuring me they would do everything for me which they did, taking all the stress and worry away ending my timeshare contract, very happy with their services. Thank you so much.

Steven has been dealing with the process of my being released from a timeshare at the Grandview in Las Vegas. His instructions have been clear and precise. I am now at the final stage of presenting final documents to relinquish my timeshare.

Steven has been dealing with the process of my being released from a timeshare at the Grandview in Las Vegas. His instructions have been clear and precise. I am now at the final stage of presenting final documents to relinquish my timeshare.

Steven has provided an exemplary service to release us from our timeshares. He has remained keen and professional throughout. Thank you.

Steven has provided an exemplary service to release us from our timeshares. He has remained keen and professional throughout. Thank you.

We have been looking to find a reputable firm of lawyers to extricate ourselves from a Marriott time share in Spain. There are many firms who promise to assist us in this process but they either are unable to provide the resources needed or are in fact fictitious operators. We trust we have found the right partner to assist us, and we’re impressed with their professionalism.

We have been looking to find a reputable firm of lawyers to extricate ourselves from a Marriott time share in Spain. There are many firms who promise to assist us in this process but they either are unable to provide the resources needed or are in fact fictitious operators. We trust we have found the right partner to assist us, and we’re impressed with their professionalism.

I would like to show my appreciation on the service provided for me which has been an excellent service.

I would like to show my appreciation on the service provided for me which has been an excellent service.

When I first contacted ECC, it was indicated that relinquishing a timeshare in USA could take up to 18 months. I began the procedure on 10th May 2022 and have now received the documents relinquishing me from my timeshare at The Grandview Las Vegas, almost 6 months to the day from starting the procedure. The progress has been achieved by my following simple exact instructions provided.

Clear advice was given to us to help get my mother out from under a timeshare policy with Diamond Resorts which had been causing considerable stress for her since 2016. Such a relief to find a solid legitimate company and to have an end in sight after dealing with various scam companies in the past. A very affordable payment solution was found to enable us to pursue a claim and to legally relinquish the membership. All terms and conditions were explained, and our advisor was transparent on possible outcomes of any claim. You can rest assured you’ll be dealing with a reliable company who will tailor their advice to your personal circumstances.

Many thanks for sorting all that out in such a thorough way. We know that we have not been the easiest of clients (in that past experience, it has led us to believe that every delay was a source of potential disaster) but you have dealt with all this is a very professional and calm manner throughout. We would fully recommend your services – and that of your company – to anyone seeking such assistance in the future.

Thank you for your ‘hand holding’ help in our Timeshare with Marriott. It has been very helpful to us.

Excellent experience, not pushy at all but very professionally gave all the facts to help me make the decision to sign up with them. Very clear and concise information provided, all questions answered so feel very confident that I am in safe hands, and they will get the job done. Thank You

Steven has given us clear, pragmatic advice in a timely manner. He and ECC have managed to free us from our Marriott Palm Beach Shores timeshare with the minimum of fuss and at minimal cost. We are delighted with his guidance and ECC’s support.

Dear Steven
I cannot thank you enough for guiding me through some very murky waters which has enabled me to be released from my membership at Onagrup’s Ona Village Cala D’or. I certainly wouldn’t have managed this without you. It was always a pleasure to speak to you and you always answered
my emails very promptly. I wish you all the very best in the future.

I would like to thank you for all your help and expertise to date in guiding me through the resale process. Especially with your personal telephone call to me when I needed clarification around my confusion of the documentation sent by the Marriott resale team. It’s reassuring to know you are on the end of the phone or via email if I need any help, many thanks.

The whole team were very courteous at all times. What could have been quite stressful, was frankly enjoyable. All processes were carefully explained, and questions answered. Progress after the initial consultation is swift, so very reassuring. We are confident that the excellent service will continue whilst they help with our claims.

I am so grateful to ECC, for managing to terminate my contract with Diamond Resorts. I could not have done it without them. I know that I got the wobbles on a couple of occasions, and they continued to reassure me. With hindsight I am astonished that we signed a contract “in perpetuity”, but we did, and thank goodness they are no longer legal.
The best moment was a letter from Diamond to tell me that my ownership had been transferred.
you have saved me much ongoing worry and expense. I would recommend ECC, to all.

Very Informative and reassuring. We were very sceptical having been scammed twice. We wish we had found you before.

The Zoom meeting was very good. Marlene explained everything clearly and answered all our questions. A very pleasant experience.

Having lost my husband recently I needed advice as to how to deal with the timeshare. ECC were very helpful in assisting me in a difficult situation.

Apologies for the delay but I had to chase Westgate for confirmation that they had received the notarised declaration and closed my account.

Thank you Steven for an invaluable service from ECC.

Yesterday we received an email from Marriott stating we had closure from our timeshare in USA. This is the end of a very smooth journey for us having visited and engaged ECC in September last year. Thank you for all your help, guiding us through what to do, and answering any questions we had promptly. We have given our timeshare back and no longer have the ongoing expense. We are happy to say this company is to be trusted, for which we are most grateful.

I cannot recommend all three of the team who have exercised patience with my limited use of technology. Please give my sincere thanks to Renzo, Taylor and Elizabeth.

Chrismi is very professional and courteous all throughout.

My family and myself would like to thank you all for all the support we have had to get rid of our time share it is a big weight of our shoulders we can now relax, was very sceptical about all of this at the beginning but you have proved me wrong, again would like to thank you all from the bottom of my heart.

Honest, open and spent the time required to answer my questions and worries.

I was dubious at first as anything Timeshare related receives bad press. I have started on the journey and await a successful outcome. Yes it’s going to cost me, but even more if I didn’t do anything about it. The team were helpful, informative and realistic on what to expect.

This is only the first day of starting our process to relinquish our time share contract and so far we are very impressed and pleased by the staff at ECC. Mr Dawson has also mentioned that he will try to help recover previous costs, paid at a previous attempt to get out of our time share contract, as Mr Dawson said that it looks like we had been mislead into thinking that our contract had been terminated by this other independent person. We hope that now we have come to ECC, our long standing problems and worries, may soon be at an end.

Hotel Resort contacted me by phone to come to the office, only to join a crowd of 30-40 guests with 30 or so presenters, therefore 1 presenter for each couple or single-person encouraging to rent $400 to $900 per night through various website. Was willing to stay with the same salesperson, but when following up with the Resorts Care organization, was told to stop communicating with that person. Should have been completely guilty or completely innocent, and should not have contacted a legal organization, since wasn’t seeking any legal remedy at that time. That organization encourages to sign another contract whether if they win they will retain 25% and if lose get 0% or none. Years later, even though by phone, they said they will no longer help, and then about 8 months later, receive a mail stating that I breached that contract. Despite seeking remediation, American Consumer Claims negotiated with me through a letter in the mail, and then a video session, through an office location. Because of financial situation, was willing to negotiate 12-month installment payments, and kept communicating until in the end, was completely out of the timeshare from the Resort. No one should pay attention to timeshare negotiation from presentations and promises that are spoken in the beginning, and does not thoroughly match what is written in paper. So unfair, especially for those that may have dyslexia, or come to a moment, of thinking they are not understanding what is read, as if they may only understand part of the story, and that the words spoken by ANY timeshare sales presentation, will in the long run, not look after your interest. American Consumer Claims will keep in contact for those that have been impacted, until in the end, is completely free. Just have to be patient. Hope everyone will get a fair chance of enjoying a decent vacation, and can still make every day count. Thank you, American Consumer Claims.

I discovered the ECC timeshare advert online quite by chance, whilst on hold on another phone call, and wanted to find out more. The online meeting was comfortable and Ellie took time to explain each step carefully and fully. Hearing about the rulings made in Spanish courts, and the impact it has for me, has opened my eyes. I now have choices, rather than thinking I carry on as before.

We have been given the run around by our time share owners and a sell my time share group and have had very poor service. We were then referred by them to a time share closing service, who apparently work alongside the other two companies. All the promises that selling the time share would be easy proved to be wrong and after paying 3,800 US dollars we were no further forward. We found ECC and have so far had great service from them, friendly and helpful advice and reassurances of a speedy resolution to our desire to terminate our ownership. Whilst riddled with insecurity and doubt from our service from the other companies, we are happy with the service that Ellie and Raz have so far provided. The addendum to the contract assuring us of no further annual fees was especially welcome and reassuring.

Excellent service, keep you informed all the time of any changes you have a team of people to call up on with any problems.

I was quite sceptical from the beginning as I have heard that there were a lot of scammers claiming to be a Timeshare claim company. It happened to a friend of mine where she paid money out front and never heard from the company again. However, I have found my whole experience with you so far very assuring as you update me on the progress of the case. Your advisers took their time to explain everything fully.

With the help of Jay, Taylor and Steven was much appreciated resulting in the whole process being completed smoothly. Many thanks to the whole team for a successful outcome, I cannot thank you enough.

Excellent kept informed and up to date with our claim.

Really good. Everyone is very helpful, quick to respond and there’s always someone to contact.

I have been trying to work out how to get rid of my timeshare for years but had no idea how to and then after lots of searching I was recommended to yourselves.

Found them friendly and informative.

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